Privacy Policy

At Crystal Harmony, I respect your privacy and am committed to protecting your personal data. This Privacy Policy explains how I collect, use, and store your information when you visit my website or make a purchase.

Who I am

Crystal Harmony is a small business based in Louth, Lincolnshire. You can contact me at:

Amber – Crystal Harmony
8 Bolle Road
Louth
Lincolnshire
LN11 0GR
Email: amber@crystalharmony.co.uk

What information I collect

I only collect the personal information you provide directly when you:

Place an order through my website
Contact me via email or the website contact form

This information may include:

Your name
Delivery and billing address
Email address
Telephone number (if provided)
Details of your order

I do not collect or store payment card details. Payments are securely processed through trusted payment providers.

How I use your information

Your information is used solely for:

Processing and fulfilling your order
Communicating with you about your order
Providing customer service

I do not use your data for marketing purposes unless you have actively signed up to a newsletter or mailing list.

Lawful basis for processing

I process your personal data because it is necessary to fulfil a contract (your purchase) and to comply with my legal obligations.

Data storage and security

Your data is stored securely and is only kept for as long as necessary to manage your order, provide customer service, and meet tax and accounting requirements.

I take reasonable measures to protect your data from unauthorised access, loss, or misuse.

Sharing of information

I do not sell, rent, or share your personal information with third parties for marketing.

Your data may be shared only with service providers essential to fulfilling your order, such as delivery couriers and payment processors.

Your rights

Under UK Data Protection law and GDPR, you have the right to:

Access the personal data I hold about you
Request correction of any inaccurate data
Request deletion of your data (where legally permissible)
Object to or restrict processing in certain circumstances

To exercise these rights, please email amber@crystalharmony.co.uk.

Cookies

Crystal Harmony’s website uses only essential cookies necessary for the functioning of the website. I do not use cookies for tracking or marketing.

Changes to this policy

This Privacy Policy may be updated from time to time. The latest version will always be available on my website.